groups, worked to ensure that their party's interests were met Thus, a biased mediation process is actually more likely than a neutral mediation process to lead to elaborated institutional agreements that benefit democracy and durable peace.
Managers are often called on to resolve disputes in organizations. In contrast to traditional arbitrators and mediators, managers may have a direct stake in the outcome and an ongoing relationship with the disputants. In addition, managers are more likely to have technical exper-tise and background knowledge about the dispute. Although several intervention techniques are available to managers, they often choose techniques that maximize their own control over the outcome.