Re: the VSM overview, I’ve attached a reading document that we often give to new clients that your team might find helpful in understanding what the purpose is and benefits are of value stream mapping.
I hope this helps, in addition to the PDF of Ch 1 I sent yesterday. Also, please remind your team that the PDF of Ch 1 is copyrighted and should not be shared outside of Green Spot. My publisher doesn’t like it when I send portions of the book out because they understandably want people to buy the book