Those morning I had to do a number of adjustment entries in order to fix revenue on a project that had been affected by incorrect write offs.
In doing these fixes it occurred to me that many of the newer PFAs may not be aware of the limitation in the ability to correct write off errors in BST.
There are two things to remember in respect of a write offs;
1. A Write Off batch cannot be voided
2. Transactions written off during the Bill Close process cannot be restored to the billing system when an invoice is reinstated
For these reasons all care should be taken to ensure that transactions identified for write off are legitimately not billable or recognisable as revenue. If there is any doubt then the transactions should be put on Hold until that doubt is removed.
If you have written off transactions in either Billing or eBilling but the Bill Close process has not been run, then the write offs can be undone. Once the Bill Close is effected, the write offs are not reversible.