Since permanent childhood hearing loss is a lifelong condition for the child, it brings with it long-term requirements
for family support in a number of areas. The views related to needs and service provision that emerged from the data
were summarized into four key discussion themes: (a) components of service model, (b) coordinated care, (c) parent
contact, and (d) information needs. Although these themes were frequently overlapping and interrelated, they have been
separated to facilitate the synthesis of the data and are elaborated in the following sections. The major themes and subthemes, as well as the number of parents reporting them, are outlined in Table 2 and described with illustrative quotes in
the text below.