PART 2 MANAGER
What seems to be the problem?
LEO Yes, I'd like to make a complaint. I have this clock. It was bought in this shop. Your sales assistant hasn't been very helpful. She won't give me a refund. SALES ASSISTANT He doesn't have a receipt.
L No, I don't have a receipt.
M Well, I'm sorry, but we don't do refunds without a
L receipt. exchange Yes, that's what she said. OK, then. Can l it for something else? M Is there anything wrong with it? L No, there's nothing wrong with it. M Can I just ask why do you want a refund if it Works OK?