presents the descriptive analysis of the experiences of airline
passengers. More than half of the respondents chose AirAsia as their airline
provider of choice in preference to Malaysia Airlines (54:46). About
16% of the respondents used airlines as a medium of transportation at
least five times a year, while more than half flew 3–4 times a year.
More than three-quarter of the respondents stated that the price of
flight ticket, service of the airline, time of the flight were the major reasons
for choosing the airline, of which the first was the principal reason.