Dear P'Teaw,
Please find below for the Bvlgari supplier to share for our customer (Mr.Matthias) complaint on our service level at the Bvlgari store. You can find the complaint from customer and the comments from our supplier at the below of this email. The attached file is the warranty card which the customer has bought from us for your kind reference.
Thank to please clarify and provide any solution to avoid such case in the Bvlgari store.