24. The organization has adopted a strategy that sets it clearly apart from other organizations.
25. In the organization processes are continuously improved.
26. In the organization processes are continuously simplified.
27. In the organization processes are continuously aligned.
28. In the organization everything that matters to performance is explicitly reported.
29. In the organization relevant financial and non-financial information is reported to all organizational members.
30. The organization continuously innovates its core competencies.
31. The organization continuously innovates its products, processes and services.