1. Call inform the customer it’ll be a bit delay in delivery due to the logistics company found rat bite on the box. We will send the replacement asap.
2. Create new SO for this customer asap ka
3. Open ticket to have Outbound and Delivery team investigate this case asap. The shipment has just been in transit to Kerry yesterday. Outbound team, to ensure the package is good before dispatching to delivery team. Delivery team, to ensure the package was good before dispatching to Kerry…..please attach all pictures in the ticket ka.