The company decided to focus on making team member education more "continuous,
collaborative, and connected" through informal and sociallearning, using mentoring, coaching,
job rotations, videos, blogs, and wikis. TELUS set a 2010learning budget of $21 million, 40 percent
ofwhich was for informal and sociallearning and 60 percent for formallearning. (The year
before, formallearning had accounted for 90 percent ofthe firm's $28.5million learning budget.)