HOW TO UNWIND MY BOA S1-M SYSTEM
Using both hands is recommended when unwinding or loosening your BOA S1-M system. Use one hand to turn the dial in the loosening direction; use your other hand to simultaneously pull the lace out of the dial. This will help the lace eject from the housing, which extends its lifespan and maintains peak functionality.
WHY DO MY BOA DIALS FEEL LIKE THEY HAVE A LOT OF FRICTION?
This happens mostly with MTB shoes because of dirt contamination or with road shoes in the winter when road grit gets lodged in the lace guides. The best solution is to brush/blow off any obvious dirt, spray water or non-silicone dry spray through the lace ports, then cycle the lace through the guides a few times. For more detailed information, see the BOA Cleaning and Maintenance PDF.
WHY DOES THE BOA LACE FEEL TOO TIGHT ON MY INSTEP, BUT LOOSE ON MY FOREFOOT?
This is caused by guides that have too much friction from dirt and grime. Apply lubrication (spray silicone) at the locations shown in Fig. 3, which will redeem the superior glove-like fit of the BOA closure mechanism.
WHY WON’T THE LACE UNSPOOL FROM THE DIAL?
More often than not, the lace has become tangled on the spool. Using the BOA dial pin tool or the T6 torx tool, remove the dial. Lift out the spool and untangle the lace. Re-install and enjoy the perfect functioning of your BOA-equipped shoes.
HOW DO I STOP THE LACE FROM TANGLING IN THE L4 DIAL?
Be sure to fully eject the lace from the dial when removing your shoes. The lace quick release can help with this. If your shoes didn’t come with a quick release, it is available aftermarket through your Specialized dealer. To fully release, pop open the BOA dial and pull the quick-release until the lace stop coming out.
WHAT HAPPENS IF I CRASH AND DAMAGE MY BOA DIAL?
Replace the dial through your Specialized authorized dealer, www.specialized.com, or www.boatechnologies.com.
WHY DOESN’T MY S1-M BOA STAY TIGHT?
Before tightening, confirm that you are rotating the dial in the proper direction. On both the left and right shoe, rotate the dial forward towards the toe, per the ‘+’ sign printed on the dial. Refer to Fig. 4 for proper tightening direction