Customer service standard is essentially statement that outlines the level of service that your customers should consider to be appropriate when they visit your organisation. Such a statement should:
• Outline the commitment that the organisation has towards its customers and the service that it provides for them. In fact this is often written right into the mission statement.
• It should define, in clear and simple terms, the level of service that must be provided.
• It should outline in detail the manner in which complaints should be made and the way in which the complaint will be handled (with its own level of standards).
• It should provide the customer with details on who to contact with regards to the service that they have received.