Perceived usefulness is defined as the consumers’ subjective
perceptions that using technology will be useful (Davis et al.,
1989). It affects the adoption of technology when consumers
realize the usefulness of the technology. Further, consumer
perception of usability of a mobile data service can be shaped
by several factors, including age, level of education,
technological readiness, and the exposure to the technology
(Fife and Pereira, 2005). Gen Xers and baby boomers are in a
different stage of their lives and their early and influential
experiences are different. Gen Xers have grown up with the
internet technology and are highly educated. They are savvy
information seekers along with other younger generations.
Gen Xers may value mobile data services as useful when
services can efficiently and effectively provide information
they seek. Baby boomers are likely to try new brands, but they
value more highly the utility of a product than the brand name
(Bainbridge, 1998). Thus, boomers and gen Xers may