Policies and procedures are the nerve of an organization. Its failure will have adverse impact on company's performance. As such, Maybank has ensured compliance with internal control, and the prescribed laws and regulations by the regulators. These policies and procedures are set out in the Group's Standard Practice Instruction and will be updated time to time in according to changes to the business environment and regulatory requirements. As integrity is one of its key value, they has established necessary controls to safeguard the bank and provide value added services to its shareholders and customers such as: