The main goal of a production plant or a service supplier in a developed and developing country is to have more shares in
the internal or external markets especially where different competitors exist. To reach this valuable goal, a company should
efficiently utilize all different resources such as workforces and facilities such that it could meet the required satisfaction of
customers. As the level of satisfaction is usually changing with the enhancement of technology, all different operations
accomplished need to be based on up-to-date knowledge. This is called knowledge intensive operations. Among different
important resources employed in knowledge intensive operations, human resource is more critical because people and their
knowledge are the most strategic resource for firms