Principle Accountabilities:
- Assist Data mining and Database manager to manage customer database to be the most effective and efficiency for do one to one marketing
- Handle all customer requests eg. Spot program, customer enquiry about promotion, media understanding to ensure customer understand and correct all mistake that may happen by system or human error.
- Endure with customer emotional and able to reply and provide required information in the most polite and professional manner.
- Complete report to close all customer logs and provide feedback and suggestion to related departments in order to protect any problem and correct mistake once get acknowledge from customers.
- Fulfill all cards stock required from printing company to operation in order to ensure smooth acquisition process
- Assist Data mining and Database manager for all internal research study data punching for processing result.