TODAY, organisations are increasingly pressured by
technological, economic, social, political and cultural
dynamics. New technology, globalization, drive for
quality, cost containment, market volatility, workforce
diversity, the importance of knowledge capital, and the speed
of change pose both challenge and opportunity for
organisations to earn and sustain competitive advantage
through developing multi-skilled, flexible, and committed
workforce. These dynamics drive a need for continuous
improvement and adaptive capabilities across all levels of the
organisation. It has thus become necessary in view of
advancement in modern world to invest in training and
development of employees to gain mutual understanding, co
operation, stimulate innovation and to motivate and develop
employees to contribute to the organisational success. This
need further poses certain questions before the organisations-