The principal focus of the organizational perspective is on the quality of the interaction
and the information provided, ignoring human nature. On the other hand, the
socio-technical viewpoint regards humans as also having goals that are separate from
the organization, which means that it focuses mostly on users’ needs and assumes that
the individual employee seeks monetary and other rewards. Furthermore, DeLone and
McLean (2003) identify seven dimensions of IS success:
(1) system quality;
(2) information quality;
(3) service quality;
(4) information usage;
(5) user satisfaction;
(6) individual impact; and
(7) organizational impact.