0 = no basic criteria are in place
1 = several basic criteria are not in place
2 = majority of basic criteria are in place and followed or basic criteria are not in place or followed at all area of company.
3 = all basic criteria are in place but not followed at each job all the time or additional criteria which have impact to the customer are not in place or followed
4 = all basic criteria and additional criteria which may have impact to the customer are in place and followed