According to our discussion over the phone which about the case of YUNG WAH, we found that as per our preliminary review of the information, shipments were shipped during the previous policy period. We also noted that the policy contain a deductible of THB 10,000,000 which the loss of USD 42,443.71 you mentioned is still far below than the deductible amount. This is subject to the correctness of the information you provide due to us still need a proof of loss if the insured would like to submit this as claim for our further investigation.
Please inform the Insured accordingly as mentioned and if the insured still intend to submit the claim, please following our standard claim process.