Training specialists conduct exercises that allow employees to experience the satisfaction teamwork can provide. Workshops help employees improve their problem-solving, communication, negotiation, conflict-management, and coaching skills. L’Oréal, for example, found that successful sales teams required much more than being staffed with high-ability salespeople: management had to focus much of its efforts on team building. “What we didn’t account for was that many members of our top team in sales had been promoted because they had excellent technical and executional skills,” said L’Oréal’s senior VP of sales, David Waldock. As a result of the focus on team training, Waldock says, “We are no longer a team just on paper, working independently. We have a real group dynamic now, and it’s a good one.” Employees also learn the fivestage group development model described in Chapter 9 . Developing an effective team doesn’t happen overnight—it takes time