Upon checking-in we informed guest that breakfast inculded, our breakfast serve in Tiffin box not buffet line. Guest was very upset because he prefer buffet then, we recommend him to go to Angsana and pay on guest account but, he no need to pay and ask for hotel absorb. Morover, he refuse to pay for 18% (Tax, Service Charge and Provincial Tax) he said booking.com confirmation did not mention about it.