Problem
Dear Mr. Powell
This letter is a formal complain regarding service our company received from your representatives at 130 p.m. on January 26,1996. These are the procedures for which we were billed complete scotomy, a procedure to rid the machinery of electrostatic material a comprehensive assessment, a procedure for checking all machanical and electronic parts in the machinery a thorough cleaning, a procedure necessary to keep the machine running efficiently.
This may be what the representative reported to have done however, only the first procedure in the list was finished. Only one of the three items was completed therefore, we schould be refunded the amount charged for the other two services.
We are filling this complaint in accordance with your technical mamual Mcdounah New Age Eletronics A Complete Manual. This information is found in Volume 2, page 27 “Customers dissatisfied with our service for any reason have the right to file a full complaint