one positive (as an indicator of product quality) and the other negative
(as an indicator of sacrifice).
H2. There is a non-linear relationship between F&B price and F&B
satisfaction due to the two-sign price effect on satisfaction: one
positive (as an indicator of product quality) and the other negative
(as an indicator of sacrifice).
Chen and Chang (2012) point out that price discrimination has
become an essential tool to reduce lodging demand uncertainty
by setting different price based on customer type, time period and
sales channels. Compared with that in an off-peak season, a guest
in a peak season (high occupancy) is expected to be less satisfied
due to the relatively high room rate and the business itself (Mattila
and O’Neill, 2003). The above arguments provide the authors with
incentives for identifying a moderator which could help to explain
how the strength or direction of the relation between price and
satisfaction could be affected by the moderating influence of a third
independent variable. Specifically, this paper empirically studies
the moderating influence of room occupancy on the room pricingguest
satisfaction link in the hotel industry. The third hypothesis is
followed as: