understand your concern regarding the promotional code and I apologize for the inconvenience caused to you in this regard. I know this has been a disappointing experience for you, as we don't want our customer to experience this kind of problem. I'm here to help!
The issue you are describing requires that we speak to you over the phone since the issue requires some real-time assistance. So, I've personally contacted the live support team with the issue and arranged a call for you. They will be expecting a call from your end regarding this issue. You only need to contact them by this toll free numbers: