State that you have enclosed copies of relevant documents, such as a receipt of bank statement for proof of purchase.
State the steps you want the business to take to fix the problem.
State that you expect to hear from the business with a solution by [insert date or within 10 days]. Describe what you intend to do if the business fails to fix the problem—such as making a formal complaint to the ACCC or the consumer protection agency in your state or territory.
List your business and after hours contact details.