In the CFSI, the number of questions under each of the eight categories to which the respondent answered, “I’ve recently experienced this condition”, was used as the number of responses for that category in aggregate CFSI calculations. We also calculated the complaint rate for each category by dividing the number of responses by the number of questions for each CFSI category
“I’ve recently experienced this condition”, was used as the number of responses for that category in aggregate CFSI calculations.