answer again. The researcher took the recent data to analyze by analyzing the median (M) and the
interquartile range (IQR) of each character. The specialists’ opinion, the non-consensus questions,
were removed which were undertaken since the consensus rate was 2.00. After removing those
questions, there were 99 items out of 109 items from the second set of questionnaire and they were
then revised.
The results obtained from the third-round questionnaires revealed which characteristics are
necessary for the ICT workforce to have the researcher found 64 characteristics which were divided
into three groups as:
• The desirable knowledge skills and abilities of ICT workforces in enhancing learning
organization or Personal Mastery variable, consisting of 20 characters that were divided into three
groups. The researcher showed the research model of Personal Mastery.
• The desirable attitude, value, vision and personality of ICT workforces in enhancing learning
organization or Mental Model variable, consisting of 18 characters that were divided into three groups.
• The desirable working behaviors of ICT workforces in enhancing learning organization or
Working Behavior variable, consisting of 26 characters that were divided into three groups.
The desirable characteristics of the ICT workforces to support the learning organization which
consists of three main desirable characteristics and 10 sub-desirable characteristics are shown in
Figure 2.
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Figure 2. The desirable characteristics of ICT workforces in enhancing learning organization
Each desirable characteristic has a set of behaviors that are refl ected in the ICT workforces in
the learning organization. The fi rst set of desirable characteristics, Personal Mastery, refers to the
knowledge, skills and abilities which show that ICT workforces have courage and are able to create