Explicit consideration of these two phenomena in brand choice models will provide a better understanding of consumer behaviour.
It is generally assumed that losses will reduce the probability of making a choice, while gains will foster purchase of the brand. The intensity of the effect of gains and losses on brand choice, however, differs, as there are asymmetric effects.
There is no unanimous agreement as to which is the more powerful. Hardie et al .
11 contend that the loss-generated reduction in utility is greater than its gain-generated increment, that is
consumers tend to be reluctant to take on losses and, as a result, will react more strongly to losses than gains.
Briesch et al ., 12 however, provide empirical evidence of quite the opposite — response to gains is stronger than response to losses — arguing that gains prompt consumers to increase their purchase volume to take advantage of price. Furthermore, loyal consumers will continue to buy their favourite brand even when they perceive losses.
Explicit consideration of these two phenomena in brand choice models will provide a better understanding of consumer behaviour. It is generally assumed that losses will reduce the probability of making a choice, while gains will foster purchase of the brand. The intensity of the effect of gains and losses on brand choice, however, differs, as there are asymmetric effects.There is no unanimous agreement as to which is the more powerful. Hardie et al . 11 contend that the loss-generated reduction in utility is greater than its gain-generated increment, that isconsumers tend to be reluctant to take on losses and, as a result, will react more strongly to losses than gains.Briesch et al ., 12 however, provide empirical evidence of quite the opposite — response to gains is stronger than response to losses — arguing that gains prompt consumers to increase their purchase volume to take advantage of price. Furthermore, loyal consumers will continue to buy their favourite brand even when they perceive losses.
การแปล กรุณารอสักครู่..
