Role modelling is a useful means to provide continuity and maintain high standards to be passed on to others. Explicit role modelling can be thought-provoking for the role model, too- it can help develop a guide to one's own behaviour. Role modelling consists of much more than other people observing and copying the role model. A role model should not require someone to mirror every aspect of themselves, there is scope for individuality. For example, to create a customer-centric organisation, powerful role models help people to see how they personally should take time for the customer in lots of day-to-day ways. Customer friendly role models can be observed empathising with the customer, taking personal responsibility and going the extra mile.
Leaders who are good role models not only pay attention to their individual acts, they encourage teamwork and co-operation, support others in their growth and development, and recognise the positive behaviours and attitudes they display.
A good role model will facilitate the kind of organisation where other people learn from each other and change over time.