The more complex ISQs required students to address a realistic problem, typically set within an organizational context. To assist students to structure the problem-solving process and to develop an appropriate solution, they may be required, for example,to make a collection of relatively simple calculations or to define or explain particular terms or concepts. In the latter instance, the students may be required to incorporate in their answer a number of key words which act as ‘‘checkpoints’’. Once students have attempted this task, they may seek ‘‘assessment’’ of their response for which a suggested answer is provided. Having completed these calculations (for which an assessment may also be sought) or these definitions in the initial stages of the problem, students are then required to apply ‘‘what they know’’ in addressing subsequent parts of the question.
Where the responses to the subsequent parts of the question are clearly incorrect, incomplete,or inappropriate, the student is provided a hint and returned back to the initial screens where they can revise and enhance the initial parts of their explanation. Once students successfully complete an ISQ, they have the opportunity to view a complete (suggested) solution. Students are then required to bring their completed work to face-to-face interactive tutorial sessions wherein further discussion takes place. During these sessions, students are encouraged to share their new found knowledge with each other via presentation, discussion and debate at which time they are encouraged to reflect on their initial response.