Pressures to improve logistics
• Customers are more knowledgeable, and demand
higher quality, lower costs and better service.
• Competition is getting fiercer , and organisations must
look at every opportunity to remain competitive.
• There is changing power in the supply chain. Very large
retail chains, such as Wal-Mart, Tesco and McDonald’s,
demand customised logistics from their suppliers.
• Other changes in retail markets include the growth of
24-hour opening, home deliveries, out-of-town malls,
telephone and on-line shopping.
• International trade continues to grow. This is
encouraged by free trade areas such as the European
Union (EU), and ASEAN Economic Community (AEC).