Current Trends in Logistics
Improving customer service
•A key factor is the lead time. Lead time is the total time between ordering materials and having them delivered and available for use.
•One approach to this uses synchronised material movement. This makes information available to all parts of the supply chain at the same time, so that organisations can coordinate material movements, rather than wait for messages to move up and down the chain.
Current Trends in Logistics
Improving customer service
•Another key factor for customer satisfaction is personalised products.
•This is mass customisation, which combines the benefits of mass production with the flexibility of customised products.
•Example
Current Trends in Logistics
Other significant trends
•Globalisation
•Reduced number of suppliers
•Concentration of ownership
•Outsourcing
•Postponement:
–Postponementmoves almost-finished products into the distribution system, and delays final modifications or customisation until the last possible moment.
Current Trends in Logistics
Other significant trends (cont.)
•Cross-docking:
–Cross-dockingco-ordinates the supply and delivery, so that goods arrive at the receiving area and are transferred straight away to a loading area, where they are put onto delivery vehicles.Cross-Dock1Cross-Dock2
•Direct delivery: Apple store
Current Trends in LogisticsImproving customer service•A key factor is the lead time. Lead time is the total time between ordering materials and having them delivered and available for use.•One approach to this uses synchronised material movement. This makes information available to all parts of the supply chain at the same time, so that organisations can coordinate material movements, rather than wait for messages to move up and down the chain.Current Trends in LogisticsImproving customer service•Another key factor for customer satisfaction is personalised products.•This is mass customisation, which combines the benefits of mass production with the flexibility of customised products.•ExampleCurrent Trends in LogisticsOther significant trends•Globalisation•Reduced number of suppliers•Concentration of ownership•Outsourcing•Postponement:–Postponementmoves almost-finished products into the distribution system, and delays final modifications or customisation until the last possible moment.Current Trends in LogisticsOther significant trends (cont.)•Cross-docking:–Cross-dockingco-ordinates the supply and delivery, so that goods arrive at the receiving area and are transferred straight away to a loading area, where they are put onto delivery vehicles.Cross-Dock1Cross-Dock2•Direct delivery: Apple store
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