Hi friend,
How are you?
We are so sorry to disturb you.
Friend, we sent you many messages, did you receive?
Can you pls give us a chance to make the thing right?
We can either refund or resend the item again to you, is it possible for you to help us to revise the negative feedback for us?
I am new here for this job, our boss ask me to ask you the help to revise the negative feedback for us, so I need your kind help, pls help me, thanks.
Waiting for your reply.
Best regards