place in the direction of increasing the amount of congruity between the two evaluations.28 The
consumer will end up respecting the celebrity somewhat less or the brand somewhat more. If she
encounters the same celebrity praising other disliked brands, she will eventually develop a negative
view of the celebrity and maintain negative attitudes toward the brands. The principle of
congruity implies that communicators can use their good image to reduce some negative feelings
toward a brand but in the process might lose some esteem with the audience.