• Knowledge management: Set of business processes developed in an
organization to create, store, transfer, and apply knowledge
• Knowledge management value chain:
– Each stage adds value to raw data and information as they are
transformed into usable knowledge
1. Knowledge acquisition (การได้มาซ
ึงความรู้)
2. Knowledge storage (การจัดเก็บความรู้)
3. Knowledge dissemination (การกเผยแพร่ความรู้)
4. Knowledge application (การประยุกต์ใช้ความรู้)