Introduction
The role of information technology (IT) in business performance has received mixed views from researchers. For instance, Sambamurthy et al. (2003) argue that IT plays a crucial role in enhancing business performance. Researchers also differ in arriving to this conclusion, for example, Ordanini and Rubera (2010) noted that there are two approaches
first, that IT impacts directly business performance and second that it impacts indirectly.
Other authors, such as, Carr (2003) surprisingly conclude that IT does not matter. This
study inclines to the view that IT indirectly impacts business performance through organisational features, such as, strategic agility. Doz and Kosonen (2008) suggest that
strategic agility is required in a competitive business environment, which is prevalent in the current environment. Specifically this research seeks to highlight IT task in enhancing strategic agility, which is a business imperative especially in a competitive environment(Faisal et al., 2007).