The focus groups with clinic staff revealed that some of the clinics actually taped over the toll-free phone numbers on the posters and wrote in their own local numbers. Several participants noted that their clients would feel more secure knowing exactly who they were calling. in addition, staff at participating clinics preferred to use the publicity from the campaign to increase clients at their own clinics versus other competing providers. The low usage of the toll-free numbers also suggested that use of local phone numbers might be preferable.
When buying newspaper space, a small number of the media outlets declined to run the ads because their staff felt they were too explicit. This occurred in some of the college newspapers particularly
the religiously-affiliated schools and in community newspapers primarily in South Dakota and Utah.
Two major newspapers in South Dakota refused to run the ads, but then both wrote substantial
articles about the campaign that included the main messages and toll-free number, with one even
including a picture of one of the posters.