THE PRIMARY PURPOSE OF THE ORIGINAL DeLone and McLean paper [8] was to synthesize
previous research involving IS success into a more coherent body of knowledge
and to provide guidance to future researchers. Based on the communications
research of Shannon and Weaver [43] and the information “influence” theory of Mason
[31], as well as empirical management information systems (MIS) research studies
from 1981–87, a comprehensive, multidimensional model of IS success was
postulated. Shannon and Weaver defined the technical level of communications as
the accuracy and efficiency of the communication system that produces information.
The semantic level is the success of the information in conveying the intended meaning.
The effectiveness level is the effect of the information on the receiver. In the
D&M IS Success Model, “systems quality” measures technical success; “information
quality” measures semantic success; and “use, user satisfaction, individual impacts,”
and “organizational impacts” measure effectiveness success. In spite of the passage
of time since the Shannon and Weaver framework in 1949 and Mason’s extensions in
1978, both appear as valid today as when we adopted them a decade ago.
THE PRIMARY PURPOSE OF THE ORIGINAL DeLone and McLean paper [8] was to synthesizeprevious research involving IS success into a more coherent body of knowledgeand to provide guidance to future researchers. Based on the communicationsresearch of Shannon and Weaver [43] and the information “influence” theory of Mason[31], as well as empirical management information systems (MIS) research studiesfrom 1981–87, a comprehensive, multidimensional model of IS success waspostulated. Shannon and Weaver defined the technical level of communications asthe accuracy and efficiency of the communication system that produces information.The semantic level is the success of the information in conveying the intended meaning.The effectiveness level is the effect of the information on the receiver. In theD&M IS Success Model, “systems quality” measures technical success; “informationquality” measures semantic success; and “use, user satisfaction, individual impacts,”and “organizational impacts” measure effectiveness success. In spite of the passageof time since the Shannon and Weaver framework in 1949 and Mason’s extensions in1978, both appear as valid today as when we adopted them a decade ago.
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