Responsibility is a technique for identifying functional areas where there
are process ambiguities, bringing the differences out in the open and resolving
them through a cross-functional collaborative effort.
Responsibility enables managers from the same or different
organizational levels or programs to actively participate in a focused and
systematic discussion about process related descriptions of the actions that must
be accomplished in order to deliver a successful end product or service.
Approach Definitions
Responsibility is a way of systematically clarifying relationships
pertaining to:
1. Communication or actions required to deliver an acceptable product
or service
2. Functional roles or departmental positions (no personal names).
3. Participation expectations assigned to roles by decisions or actions
Everyone has some process role in their job. Because of differing perceptions,
one person’s view of their role may be quite different than another’s. Role
perceptions will change but the job activities
remain the same.