Each needs separate treatment, although in general the creation of a friendly, informal atmosphere helps by reducing tension and fears. The more the leader gets to know members and their interest, the more he can assess particular needs and what he might do about them. For some a carefully chosen remark on the subject matter may provoke a vocal comment, while for other an appeal for the special knowledge or experience which the leader knows to be in their possession may be the best way of getting them to talk. Direct questions, except to the bored, tend to be dangerous in that they may result in even more tongue-tied embarrassment; leaders must consider carefully the likely effect before they risk saying ‘What do you think, Mr A?’ Tactful encouragement when a small contribution has actually been made tends to lead to more contributions.