There are a number of areas where customers are
telling us that we need to do better, and issues
which are holding us back need to be addressed.
My initial priorities are to:
• Make the shopping experience simpler, easier
and more fun;
• Invest further in staff training and retention in
order to equip our staff to fulfil their potential
and keep our experienced retail staff motivated
in store;
• Build sustainable sales growth through
personalised service, delivering on our
discovery promise and recognising loyalty;
• Rebuild the supply chain to optimise
‘On Shelf Availability’ and reduce working
capital requirements;
• Deliver robust and scalable IT, with the
development agility required to support
ongoing innovation;
• Limit new store openings to the 20-30 locations
that can deliver a good return on investment.