◆Information required in order to return Lost Items
1. Item specific information
1) Name and number of items:
2) Date and time the item disappeared:
(e.g., November 11, 5:35p.m.)
3) What were you doing and what happened just before the item(s) disappeared:
(stage of the game, game crashing or freezing, etc.)
4) Full error message*:
2. Purchase specific information**
1) iOS - Please refer to your receipt for the information required to fill in the following details.
a. Receipt No.:
b. Order ID:
c. Receipt Date:
2) Android - Please refer to your receipt for the information required to fill in the following details.
a. Order date
b. Order number***
3) LINE STORE - Please see your 'purchase history' in the LINE STORE to confirm the details of your purchase.
a. Place of purchase: LINE STORE
b. Date and time of purchase (e.g. October 8, 2013, 5:35pm)****:
c. Name and number of all purchased items****:
d. Name and number of items purchased but not received:
e. Payment method (e.g. Credit Card):
4) Additional information*****
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* Please fill out the details of any error message displayed on screen.
** Please refer to the corresponding payment receipt.
*** Please fill out the last 16 numbers of your 36 digit order number:
(Please confirm the number in Google wallet or G-mail)
**** Please check your purchase history in the LINE STORE to confirm the details of your purchase.
*****Please use this space to provide us with any other information that could help us in confirming the details of your purchase.