Dear Bob
I know that you have all been frustrated by the problems we have with our technology. I have been in contact with our IT director and he has told me that they are implementing a new system which should make everything better. The fully integrated supply chain management solution will mean that we will be able to see exactly what’s coming and going and we will receive better management of information from the new systems.
Problems of running out of stock. Tiles replaced by state-of-the art EPOS touch screen terminals, checking stock, answering customer enquiries, suggestion alternatives, System to order goods automatically. Tracking of goods to deliver better customer service and centralized call centre for customer service special mobile phones for staff on the shop floor.
We are looking forward to be working with you.
Regards, Malcolm