The gender-specific frequency evaluation revealed the following differences:
.
Male participants on the whole had higher demands on the object of the survey.
This was expressed in the fact that they pointed out twice as many product
characteristics as being must-be/basic attributes than the group of female
participants (Table III). For the ordering party, the classification of the product
attribute “good value for money” was surprising. Whilst male participants take it for granted that the product is “good value for money” when purchasing a knife,
female participants consciously perceive this to be a positive product attribute
(one-dimensional requirement). Therefore, where this performance requirement
is met, it may have a positive impact on customer satisfaction among female
participants.
.
Female participants are more easily enthused. As in Table IV, they ranked a
significantly higher number of queried product characteristics in the Kano
category “attractive requirements” than the male participants. For example,
the group of female participants found the possibility of being able to incorporate a single knife into a series of knives at a later date, a symbol engraved in the
blade of the knife showing its use and a good look and feel to the knife as exciting
features whereas the male participants ranked these attributes as irrelevant for
their decision to purchase (requirement category indifferent).