1.) This change is to upgrade the Phuket system to CM 6.3.8 and connect to Phoenix core as LSP ((local survivable processor). This is a part of GSO migration to Avaya.
2.) As part of this change, the extension for all employees will change to new dial plan. Their extension range will change to 151xxxx, last 4 digits will remain the same and initial 635 will be replaced by 151. below is detail on extension changes and attached is the sheet with all new extension numbers
Old Extension 635xxxx -> New Extension 151xxxx
3.) There will be no change in number from outside. e.g. +66 7 6358400 will still be reachable at same number from outside.
4.) Please take back up of your personal contacts/directory stored in desk phone
5.) Existing voicemail messages on phone will be lost. A new voicemail PIN will be received by users on email.
6.) We will setup a default password for every station and will be communicated separately, any password change request will be handled through normal support process.