Abstract
Purpose – To investigate the influence of participating in an upward feedback program on
leadership behaviour, both as indicated be self-ratings and subordinates’ ratings.
Design/methodology/approach – The research design consisted of two measurement points
within six months. The program included managers receiving an upward feedback report and a short
workshop to facilitate interpretation. A sample of 45 managers and 308 staff members of a community
health care organization took part.
Findings – The study showed three results. First, managers lack insight into the real impact of their
behavior. Second, only a small positive effect was found of the upward feedback program on the
leadership behaviour as rated by their staff in terms of valuing diversity. Third, the managers’
self-ratings of Presenting feedback, Fairness and Integrity & respect decreased between Time 1 and
Time 2.
Originality