its effects on the performance of the project with which
they are involved. In fact, the interfaces that exist
between functional disciplines have become a potential
barrier for effective and efficient communication and
co-ordination in projects [19,22]. When a breakdown in
communication is identified, the source of the problem
can be typically traced back along the supply chain and
it often becomes evident that there were ‘informational
flow mishaps’ in the process. This is linked to information
sharing and channelling.
Information that is inaccurate or delayed is seldom
filtered and delegated to specified parameters. Consequently,
quality failures may occur as a result
of ineffective decision-making [16]. This is often
exacerbated by the absence of an integrated and
systematic information system (IS) to support quality