Responsibilities:
Provide front line technical support to customers and sales staff including problem solving, troubleshooting and application advice.
Provide basic failure diagnosis for lubrication related failure (e.g. bearing or gear) where lubricants quality or practices are in question.
Specify appropriate products and specifications to be used for specific applications such as vehicles, machinery and equipment.
Liaise with local OEMs or local branches of global OEMs, to develop product approvals according to provided guideline.
Provide HSE, occupational Health, safety and product disposal advice to customers and front line sales, in line with local legislation requirements. Actively keep up to date with changes in legislations.
Work with local sales and global accounts that have ownership of the customers, to provide appropriate technical support to maintain and gain business in line with business strategy.
Carry out joint and solo visits (with knowledge of sales force) to new and existing customers providing technical proposals/assistance to generate sales opportunities, with both existing and new products.
Develop and deliver appropriate lubricants training to direct Sales/Marketing staffs to develop their expertise, as well as tailored training packages for Gold/Platinum Customers where required.
Liaise with Operational Portfolio Managers for product portfolio issues as appropriate and provide/advice alternatives.
Requirements:
Bachelor degree or higher in either Mechanical, Chemical, Industrial, or related Engineering disciplines.
2-5 years of experience in a technical (lubricants & applications) environment.
Experience in customer facing role (CSO or front line sales) will be considered as an added advantage.
Strong interpersonal skills.
Excellent command of English language and good computer literacy.
Business and management skills or degree will be considered as an added advantage.
Able to Travel Up Country
Responsibilities:Provide front line technical support to customers and sales staff including problem solving, troubleshooting and application advice.Provide basic failure diagnosis for lubrication related failure (e.g. bearing or gear) where lubricants quality or practices are in question.Specify appropriate products and specifications to be used for specific applications such as vehicles, machinery and equipment.Liaise with local OEMs or local branches of global OEMs, to develop product approvals according to provided guideline.Provide HSE, occupational Health, safety and product disposal advice to customers and front line sales, in line with local legislation requirements. Actively keep up to date with changes in legislations.Work with local sales and global accounts that have ownership of the customers, to provide appropriate technical support to maintain and gain business in line with business strategy.Carry out joint and solo visits (with knowledge of sales force) to new and existing customers providing technical proposals/assistance to generate sales opportunities, with both existing and new products.Develop and deliver appropriate lubricants training to direct Sales/Marketing staffs to develop their expertise, as well as tailored training packages for Gold/Platinum Customers where required.Liaise with Operational Portfolio Managers for product portfolio issues as appropriate and provide/advice alternatives.Requirements:
Bachelor degree or higher in either Mechanical, Chemical, Industrial, or related Engineering disciplines.
2-5 years of experience in a technical (lubricants & applications) environment.
Experience in customer facing role (CSO or front line sales) will be considered as an added advantage.
Strong interpersonal skills.
Excellent command of English language and good computer literacy.
Business and management skills or degree will be considered as an added advantage.
Able to Travel Up Country
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