In July 2000, Ying-Chua Associates had ten
people organising 1000 specialised insurance
policies for dangerous goods movements.
In theory they could process 1250
policies a month but breaks, interruptions,
holidays, schedules and other factors limited
this to about 1150. The direct costs of
this operation were £115,000.
Demand for the service was growing,
and in September the company did a small
reorganisation. After this they employed
eleven people, who could deal with a maximum
of 1600 policies a month, but with a
more realistic limit of 1300. They were a little
disappointed to find that in the following
month they only processed 1200
policies, with direct costs of £156,000.
Some measures of this performance are
given in the table.
In July 2000, Ying-Chua Associates had tenpeople organising 1000 specialised insurancepolicies for dangerous goods movements.In theory they could process 1250policies a month but breaks, interruptions,holidays, schedules and other factors limitedthis to about 1150. The direct costs ofthis operation were £115,000.Demand for the service was growing,and in September the company did a smallreorganisation. After this they employedeleven people, who could deal with a maximumof 1600 policies a month, but with amore realistic limit of 1300. They were a littledisappointed to find that in the followingmonth they only processed 1200policies, with direct costs of £156,000.Some measures of this performance aregiven in the table.
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